FAQ

FREQUENTLY ASKED QUESTIONS

WHAT IF I BREAK DOWN
If you breakdown  call 0800 616 300.

IS MY DEPOSIT REFUNDABLE?
Yes, your deposit will be returned to you when you decide not to renew your membership.

IF I HAVE A CRASH HOW MUCH WILL IT COST ME?
If you crash the car and are found to be liable you will be charged an insurance excess.

DO I NEED TO PAY FOR FUEL?
Yes and no.  If you need to put fuel in the car you will need to pay for it at the garage, but as long as you get a VAT receipt from the garage and leave it in the car at the end of your trip (see instruction in the card) the cost of the fuel will be taken off your final hire bill.

WHEN DO I GET BILLED?
Bills are sent out monthly.  If you’ve used one of the cars during that month, you should get a bill about a week after the end of each month.  This will include hire charges, mileage charges, less any fuel you have paid for.

DO I NEED TO CLEAN THE  INSIDE OF THE CAR AFTER MY TRIP?
Yes.  Please leave the car as clean as you can.  There are brushes and dustpans inside the car for you to use.  There are dust sheets to put in seats if you have muddy people, boxes or pets with you. Please be considerate to the next user. It is only through the cooperation of members that we can keep hire costs down.

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