FAQ

FREQUENTLY ASKED QUESTIONS

WHAT IF I BREAK DOWN?

If you breakdown call the RAC on 0800 616 300. They will ask for the car’s number plate for identification.  Our cover includes being driven back to a destination of your choice.

If you have any problems with the Kangoo electric van we have special roadside assistance for e-vehicle related issues.  This lasts until August 2023.  Call 0800 169 7985 It does not cover punctures, wheels changes, road traffic accidents or keys locked inside the vehicle.

HOW DO I CONTACT WEST WHEELS?

Email us through our Contact Page

WHAT ABOUT INSURANCE?

The policy is fully comprehensive and has no other conditions except a full driving licence.

There is no minimum or maximum age limit, but we do ask that you have had your driving licence for 24 months and and no recent driving convictions or more than 6 points.  The cover includes use for business purposes; for example, using the car for work.  It does not include cover for goods in transit, or carrying explosives!

WestWheels Car Club’s insurance cover through Moorcar has a £250 excess.  Windscreen excess is also £250.  Personal effects are not covered.

DO I NEED TO PAY FOR FUEL?

Yes and no.  If you need to put fuel in the car you will need to pay for it at the garage, but as long as you get a VAT receipt from the garage and leave it in the car at the end of your trip the cost of the fuel will be taken off your final bill.

Charging the Kangoo electric van is free at most charge points using the charge card that’s kept in the van.  The 10p mileage rate is based on members using these free charge points.  If you charge your car from a paid electric charge point you will not be reimbursed and will have to cover that cost yourself.

WHEN DO I GET BILLED?

Bills are sent out monthly.  If you’ve used one of the cars during that month, you should get a bill about a week after the end of each month.  This will include hire charges, mileage charges, less any fuel you have paid for.

DO I NEED TO CLEAN THE  INSIDE OF THE CAR AFTER MY TRIP?

Yes.  Please leave the car as clean as you can.  There are brushes and dustpans inside the car for you to use.  There are dust sheets to put in seats if you have muddy people, boxes or pets with you. Please be considerate to the next user. It is only through the cooperation of members that we can keep hire costs down.

WHO ARE MOORCAR?

Moorcar is a long established car sharing club which provide WestWheels Car Club with fully comprehensive insurance and breakdown cover and a web based booking system.